Europeans are seeing their Google Nest cameras go offline randomly

Google Nest cameras have become an integral part of most smart home systems in Europe and around the world. But recently, some European users have seen this piece of tech trip out. Now this is not a self-induced problem as users aren’t forgetting to turn on their cameras but more of a technical fault.

By saying that this is a technical fault, we don’t mean that its users can fix it by themselves. Folks at The Verge have also experienced this fault and have been able to point out that it’s something only Google can properly handle. This issue shouldn’t be taken lightly, as it poses a serious security threat to users.

In a bid to create awareness of this issue, users of the Google Nest cameras have come on the internet to explain what they are facing. Tons of users have come on various platforms to narrate how their Nest camera keeps going offline randomly. With the number of users in Europe facing this issue and coming out to speak of it, there is no way Google hasn’t got these complaints. But what exactly are they doing about the incessant complaints?

Nest cameras are going offline in Europe and Google responded

This issue isn’t just affecting a handful of users in Europe, as it’s plaguing many people. Platforms like Twitter, Reddit, websites (9to5Google), and Google Nest Community have seen users complain about this issue. Without any reason, Nest cameras will go offline whilst recording, but not show the live feeds from the recording.

Google Nest cameras are security products that help users keep an eye on activities around their property. They do this by actively recording the surroundings and syncing this live video with the users’ devices via the Google Home app. With the app showing some European users the offline status and not sharing live feeds, a user can tell what’s happening around their property.

Tom Warren, a senior editor with The Verge, was among those in Europe that had their Nest cameras go offline. To fix his cameras, he had to perform a hard reset, returning the cameras to their factory setting. According to his report, some other users have seen their cameras come back online after hours of showing offline on the Google Home app.

To perform a factory reset to your Google Nest camera, simply go to the Home app and tap on the camera button. This will pull up an interface to view what your camera is recording. Now tap on the settings icon at the top of the interface. On the settings page, select the forget device option at the end of the page.

Then grab your Nest camera and find the reset button at the back of the camera. Press and hold the reset button for a while until the lights go off. After the reset, you can connect the camera back to your Google Home app and it should function properly.

Google is aware of this issue, as a spokesperson claims it has been resolved. However, some users in Europe might still be facing this issue, posing a threat to their home security system. If you are facing this issue, simply hard reset your camera or wait till Google’s fix arrives for your Nest camera.